Home / Shipping & Returns

Shipping and Handling Information

All orders placed (other than those placed in peak periods) will be dispatched from our warehouse within 3 business days (based on the time in Las Vegas, Nevada, USA). In peak periods, please allow for up to 6 business days for dispatch.

Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.

We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, Ghost Teeth Whitening, LLC will help as much as it is reasonably necessary to trace a missing parcel.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at the post office, etc. If a package is returned or rejected, the customer will need to email help@orderghost.com to arrange redelivery and will also have to pay for all postage costs.

Risk in the products purchased will pass to you once delivery has been made to your nominated address.

Please direct any shipping related inquiries to help@orderghost.com.

 

 

Returns Policy

If you consider that an item is defective and you are entitled to a replacement or a refund, you must first email help@orderghost.com and describe your problem.

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at Ghost Teeth Whitening, LLC are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our Money Back Guarantee.

Subject to the below paragraph, Ghost Teeth Whitening, LLC will offer a refund for defective items only if the defective product is returned to us, or you provide us with a video demonstrating (to our satisfaction) that the product is defective, within 30 days of your receipt of the same. We will review your claim as soon as we can and, if we are satisfied that your product is defective, we will provide you with a refund for the defective product.

We offer a five (5) year warranty for our LED lights. If, at any time within five (5) years following your receipt of the LED light, it no longer works for any reason and you have used it in accordance with our instructions, we will provide you with a replacement LED light free of charge. To make a claim under this warranty, you can either return the LED light to us, or provide us with a video demonstrating how the LED light is no longer working, within five (5) years from the date that you received it. We will review your claim as soon as we can and, if we are satisfied that the LED light is no longer working, we will send you a new LED light.

If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post, not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.